FAQs

Delivery takes 3–5 business days, depending on your location.

We totally understand — it's a common concern.

But at Karakeeb, we have a clear return and exchange policy that gives you confidence and peace of mind when shopping with us.

Yes! You can return a product within 14 days if it’s unused, sealed, and in its original packaging.
If the product is defective or damaged, you have up to 30 days to return it for free.

Yes. The following cannot be returned or exchanged:

• Items not in original packaging
• Products missing accessories
• Items from the Hot Sale section

You can reach us through:

• Call or WhatsApp: 0101143 9608

• Email: info@karakeeb-egypt.com
  
  

Yes! We have 5 branches in Egypt:

•  Point 90 Mall
  
  
•  Mall of Egypt
  
  
•  Mall of Arabia
  
  
•  City Stars
  
  
•  Mall of Tanta

Online offers are available only on our website and social media.Our stores have their own separate in-store offers, so make sure to check both for the best deals!

We care about the experience, not just the product:

• Trendy, high-quality accessories
  
  
• Trusted, tested gadgets
  
  
• Real customer service

• And a growing community of over 300,000 happy shoppers